FAQ

How do I place an order on KeyPro’s website?

Placing an order is simple. First, visit lauargeller.store and browse our wide selection of keyboards. Once you’ve found the product you want, click on it to view the details. On the product page, select your desired options such as color, switch type, or any additional accessories. Then, click the “Add to Cart” button. When you’re done shopping, go to your cart, review your order, and click “Proceed to Checkout.” Enter your shipping and payment information, and confirm your order. You’ll receive an order confirmation email shortly after.

Can I place an order over the phone?

Yes, if you prefer to place an order over the phone, you can call our customer service team at +1 (800) 458 – 6984. Our representatives are available during business hours and will guide you through the process, helping you select the right keyboard and accessories, and taking your payment information securely.

Order Modification

Can I change my order after it’s been placed?

If you need to make changes to your order, such as adding or removing items, changing the shipping address, or modifying the payment method, contact our customer service team as soon as possible. If your order has not yet entered the shipping process, we will do our best to accommodate your request. However, once the order has been shipped, changes may not be possible. You can reach us at info@lauargeller.store or by phone at +1 (800) 458 – 6984.

Order Tracking

How can I track the status of my order?

After your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your order. Simply go to the website of the shipping carrier (e.g., UPS, FedEx, or USPS) and enter the tracking number in the designated field. You can also track your order directly on our website. Log in to your KeyPro account, go to the “Track Orders” section, and you’ll see the current status of your order, including shipping updates and estimated delivery times.

Payment

What payment methods does KeyPro accept?

We accept a variety of payment methods for your convenience. You can pay with major credit cards such as Visa, MasterCard, American Express, and Discover. We also support payment through PayPal. Additionally, if you are a business customer, we may offer alternative payment options. Please contact our customer service for more information on business payment methods.

Is my payment information secure?

Absolutely. We take the security of your payment information very seriously. Our website uses industry – standard encryption technology (SSL) to protect your data during the payment process. We do not store your full credit card information on our servers. All transactions are processed through secure payment gateways, ensuring that your financial information is safe and protected.

Taxes and Shipping

How much is shipping?

Shipping costs depend on several factors, including the weight of your order, the shipping destination, and the shipping method you choose. During the checkout process, you will be presented with different shipping options and their corresponding costs. We offer standard shipping, which typically takes 3 – 7 business days, as well as expedited shipping options for faster delivery. Some orders may also qualify for free shipping, such as those that meet a certain minimum purchase amount. Check our website or contact customer service for details on current shipping promotions.

Are taxes included in the price?

The price of our products on the website does not include taxes. Sales tax will be calculated at checkout based on the shipping address and the applicable tax rate in your area. The tax amount will be clearly displayed in your order summary before you confirm your purchase.

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